Customer Service August 13, 2006Posted by Teller in Counter Open.
Summer is a lazy time for banks because most people are out of the country. We have less customers, thus less stress. Ramadan is right around the corner to continue our lazy streak. Lack of customers equals lack of stories for me to recite. My current obsession is turning our latest batch of summer trainees into grade A tellers. I don’t know what’s happened to the bank’s training program but it’s not doing an effective job.
It seems like a lifetime ago I was crammed in a small cold room with 20 other individuals being tutored by a high-strung Egyptian woman.
You must egreet ze customer with Saba7 elKheir!
You must use ze customer’s name!
These days countless trainees arrive at my branch without any knowledge of the basics of customer service. Is summer making them lazy or do they really not care? When you go to a branch what would you expect as far as customer service is concerned?