The Customer Who…Loves the World Cup June 27, 2006Posted by Teller in Customer Who...Series.
Two topics have dominated all conversations this past month: World Cup and parliamentary elections. Elections will take place on Thursday and ergo culminate discussions of politics after the initial backlash of “D’you believe [insert disbelief/joy/frustration] won?” Regardless, chitchat of the World Cup will continue well into the next month. Don’t misunderstand me. I enjoy discussing sports but having to face customers saying the identical phrases all day long gets tiresome. I cannot feign excitement over a match after having discussed it with twenty other people.
Today a customer walked in and would not pause long enough to take a breath in his enthusiasm for the World Cup. The entire counter listened to a play-by-play of the last six matches and why specific teams won or lost, what they should have done and if they will do better in the next World Cup. Before I knew it, two of the trainees jumped into the discussion as well as three customers waiting their turn. I’ve reached the point where I just want it to wrap-up.