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Miss Know-It-All August 16, 2006

Posted by Teller in Counter Open.
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It’s official. The new trainee is turning my hair grey! It isn’t enough that she acts like Miss-Know-It-All when this is her first job and hasn’t had any prior experience. If you think the job takes such little skill to perform then why are you making all these mistakes? That, in a nutshell, is the part that is vexing me. It’s her attitude. If she didn’t flaunt how perfect she was then her numerous mistakes wouldn’t stand out as much. Everyone starts new and we all make mistakes. It’s how we learn and how we grow.

Today we received communications from our Head Branch with her name on it. It was a photocopy of a cheque with a circle around the place where the beneficiary’s name is. KD5,000 was transferred to an account without a name on the cheque! When confronted with this she claimed that there had been a name written on the cheque when she cashed the funds. Was it written in invisible ink? Did it disappear overnight at the Head Branch? We had difficulty in tracking down the guy who’d signed the cheque but finally we sorted it out. We got him in the branch and had him sign a paper stating the funds had been transferred to the correct person.

In the beginning of your ‘career’ you don’t want to make a mistake that can cost you KD5,000! How long will that take you to pay off? Contrary to popular belief the bank does not pay for our mistakes. The moment you sit on that counter you have to take an extraordinary amount of responsibility. You have to be up for it. If not, I advise you to get off the counter because you shouldn’t have control over people’s money. 

I am not happy that I have to clean up all her mistakes but I have to because anything she does badly reflects upon me, the branch, and the bank. I am not happy that she continues to blaze on with utter disregard of the terrible consquences that her actions are capable of. People like this sometimes don’t learn until they’re burnt but I sincerely don’t wish that upon her. Why can’t she slow down and be more careful?

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Comments»

1. Transparently - August 16, 2006

Wow, that big a mistake? Banking is serious business, especially when dealing with other people’s money. Lets hope she does slow down and be more careful.

2. Delicately Realistic - August 16, 2006

I cant stand careless behaviour and careless people.

I agree about the responsibility part, any mistakes come out of ur own paycheck in the end :/ one bad day can cause u to lose a lot of money if ur not careful while counting.

3. Don Veto - August 16, 2006

I hate liars, a lot of people when they get in trouble start lying right and left and each lie is bigger than the next. They must think everyone around them is stupid.

4. The Aggressor - August 16, 2006

I burned the monitor on my desk once, by carelessly hitting a glass of water over it while counting the money during the end-of-day balancing ritual. On another occasion, I kicked someone out of the branch because he was drunk and couldn’t make out a 1KD bill from a hummingbird!

Needless to say, I’m thankful that I’m not working customers anymore!

5. Di3la - August 16, 2006

7aram 3alaik 5of 3alaiha shway, yemken mirtabka! ith7ak m3aha o solfaw shway 3ashan itfek weroo7 el irtebak

6. Orange Juice - August 16, 2006

I think you should just sit her down and give her a long talk and explain things to her maybe she just dosen’t realise that her mistakes are costing If that dosen’t work good luck!

7. Vixen - August 17, 2006

Hopefully she will pay more attention and learn the easy way….instead of learning from her mistakes!

8. nice - August 18, 2006

اول مرة ارعف انه في بوست حق موظف البنك
بالنسبة لي من المترددين على البنوك شي حلو نعرف راي الي يشتغلون ورا الطاولة :)
بتابع من اليوم
الله يعينج

9. Kiwi Nomad - August 23, 2006

So do you think it’s a good idea that you pay insurance into a Fund each month to then, maybe, get reimbursed part of any losses that you make if Head Office think its a genuine mistake. Isn’t that a bit de-motivating? What happens when your over, do you pocket it to make up for shortfalls in the future?

10. Eve - August 27, 2006

Nice blog :)
Check out ours

http://theitrevolution.blogspot.com/

11. Blue Ice Envy - August 27, 2006

If I were you I would have a long discussion with her to get things clear once for all, then try to be patient.

12. miyafushi - September 20, 2006

Hello?

13. extinct dodo - September 25, 2006

new post already!!

14. Psycho - June 26, 2007

lol i really love the way u type ..

had fun reading most of them .

15. Michael Tim - February 28, 2009

I love your site!

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